Privacy Policy

eluminaries do not share any information with third parties, nor do we collect or retain any information other than that which is necessary for us to provide our services to you. We take your privacy and your rights very seriously.

Use of personal information

We use your personal information when necessary for us to provide our services to you. We do not share any information with unrelated third parties nor do we collect or retain any information other than as required for the provision of our products or services. Information collected will be stored securely and deleted if it is no longer required by eluminaries.

Marketing communications

By signing up to receive our newsletter you are consenting to receive marketing communications from us about news, upcoming events and special offers. You can unsubscribe from these emails at any time by clicking the unsubscribe link in the email or by emailing hello@eluminaries.org.

Cookies

Our website uses cookies to enhance your usage of the website.

Subject Access Request

Under GDPR, individuals have a right to request what data is held on them (known as Subject Access Request). We are obliged to provide this info within 30 days. Please contact hello@eluminaries.org.

Third parties

Where we engage third party contractors (e.g. teachers and therapists) to perform services for us, those third party contractors may be required to handle your personal information. Under these circumstances, those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Smoothbook

eluminaries makes use of third-party software to manage bookings, such as Amelia. Amelia stores all data in servers and backup servers. Amelia has Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU.

Security of information

Personal information collected by eluminaries and our website is stored in secure operating environments that are not available to the public. eluminaries will protect your personal information no matter where we process or store your data.

Changes to our policy

From time to time, it may be necessary for us to review and revise this policy. We reserve the right to change our policy at any time and, should this occur, the amendment will be posted on our website.